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FAQs

Do you ship everywhere in the Netherlands  ?

Yes, We ship all over the Netherlands. We also ship in the following countries of EU - Germany,Belgium,Norway,Sweden,France and Denmark. Shipping costs vary and you can read more about it in our shipping policy.

We have a very simple shipping and dispatch policy for netherlands.
- If you are in Eindhoven, and if you have ordered before 16.00 from Mon to Fri, you get the delivery on same day.
- If you are anywhere else in the Netherlands, and if you have ordered before 16.00 from Mon to Fri, we dispatch order on same day, you get a track and trace link. Our records show, 99% of the time you get the package next day.
- For anywhere else within EU, read our shipping policy.

When will I get my order, if I order now ?

It depends on where you are and when you order.We have a very simple dispatch policy.
- If you are in Endhoven, and if you have ordered before 16.00 from Mon to Fri, you get the delivery on same day.
- If you are anywhere else in the Netherlands, and if you have ordered before 16.00 from Mon to Fri, we dispatch order on same day, you get a track and trace link. Our records show, 99% of the time you get the package next day.
- For anywhere else within EU, if order before 16.00 Mon-Fri, we dispatch same day.Actual delivery times vary per country

I live in Amsterdam, can I get the delivery on same day ?

Local delivery services are available now for Endhoven. However depending on order size and content we may make an exception. You can always ask on our WhatsApp

I havent received any Track and Trace link. When can I receive it ?

We generate Track and Trace links every day between 16:00-18:00 for all orders of that day that came before 16:00.
You receive them on your provided email. Please check your spam folder or look for this email sender : noreply@rohittropischiwenkel.nl or info@rohittropischiwenkel.nl. Mark them as not spam or add them in your address book

Product

I ordered Fresh Vegetables but when they arrived, they were spoiled. What can I do ?

Vegetables come from India every week on Tuesday or Thursday. We notify you through our Mobile App as soon as they come. We recommend you to buy them on the same day so we can ensure best quality.
We although store them in optimal temperature and we always check them before dispatch but they can get spoiled during transit. But dont you worry, We assure to make the refunds in these cases hassle free. Send us a picture of items that are spoiled as soon as you receive them on our WhatsApp.We will issue a credit note immediately

Can I order in bulk?

Yes, definetely. Depending on the order size , we can offer you better pricing. You can always email us with your wishes. Minimum is 250 EUR to consider it as a bulk order

Other

Any question?

You can contact us through our WhatsApp! We will be happy to assist you.

Any question?

If we still haven't answered your question, You can contact us through our WhatsApp! We will be happy to assist you.